1. In February 2013 Housemartins was instructed to let out a newly refurbished period garden basement flat in New Cross. The Landlord was new to Housemartins, but as the flat seemed to be well maintained we accepted the property and secured a tenant under an assured short hold tenancy agreement of one year.
2. During the very wet winter it became clear that the needed remedial work. It had become very damp and further problems were caused from the flat above flooding the tenant and causing electrical problems and damage. With small children we had very real concerns.
3. The legal obligation on the Landlord is that 2 months written notice must be given to terminate a tenancy. In this case it was an official letter to confirm that the landlord would not be renewing the lease when it expired on 8th March 2014. This was signed and delivered on behalf of the Landlord on 24th December 2013, Christmas eve. We agree that this was an insensitive date to choose and are extremely sorry that a breakdown in our internal communications has led anger and upset. The tenant was NOT evicted on Christmas Eve or at any time as stated in the leaflet being distributed.
We hope that by giving a timeline of the events and explaining the actions we have taken to support the tenant that any spurious claims can now be laid to bed.